Kiss Your WordPress And Woocommerce Troubles Goodbye! Forever!
Get Started Now With Our Fair And Flexible Plans
No need to hire unreliable freelancers or put your entire website in the hands of one individual. Our full time support team is here 24/7 ready to take good care of your website every day, 365 days on a lifelong basis!
Basic Non-Custom Plans
Manage
Maintenance support for your pride and joy website
$149
/mo
1 Website
Emergency Support
Issue Resolution (up to 30 mins)
Core, Theme, And Plugin Updates
Weekly Reports
Google Analytics Integration
Automated Uptime Monitoring
Cloud Backups 1x Daily
Secure
Advanced security and web content support
$249
/mo
Everything In Manage Plan +
1 Website
Unlimited Web Management
Free iThemes Pro Plugin
Live Security Monitoring
SSL Certificate
Fixing 404s And Typos
Firewall Protection
Daily Malware Scan
Cloud Backups 2x Daily
Optimize
For slow, membership, multilingual, ecommerce, complex, or staging sites
$349
/mo
Everything In Secure Plan +
1 Website
Priority Support
Woocommerce Support
Free Smush Pro Plugin
Free WP Rocket Pro Plugin
Malware Removal
Mobile Friendly Pages
CDN Connection
Cloud Backups 4x Daily
Manage
Maintenance support for your pride and joy website
$132
/mo
1 Website
Emergency Support
Issue Resolution (up to 30 mins)
Core, Theme, And Plugin Updates
Weekly Reports
Google Analytics Integration
Automated Uptime Monitoring
Cloud Backups 1x Daily
Secure
Advanced security and web content support
$221
/mo
Everything In Manage Plan +
1 Website
Unlimited Web Management
Free iThemes Pro Plugin
Live Security Monitoring
SSL Certificate
Fixing 404s And Typos
Firewall Protection
Daily Malware Scan
Cloud Backups 2x Daily
Optimize
For slow, membership, multilingual, ecommerce, complex, or staging sites
$311
/mo
Everything In Secure Plan +
1 Website
Priority Support
Woocommerce Support
Free Smush Pro Plugin
Free WP Rocket Pro Plugin
Malware Removal
Mobile Friendly Pages
CDN Connection
Cloud Backups 4x Daily
Advanced Custom Plans
Managing custom built themes and plugins and multisites
Custom
Custom themes and/or plugins testing and management
$499
/mo
Everything In Optimize Plan +
1 Website
Safe Custom Code Testing
Custom Mode Monitoring
Suitable For Pantheon Sites
Hosting Isn't Managed; Only Website
Custom Plus
For multisites or advanced customization (ecommerce, membership, etc.)
$627
/mo
Everything In Custom Plan +
5 Multisites
Git Management Updates Only
Advanced Custom Code Monitoring
Suitable For Amazon AWS Sites
Hosting Isn't Managed; Only Website
Enterprise
Advanced custom solution for bulk websites, agencies, or businesses
Contact Us
Everything In Custom Plus Plan +
More Than 5 Websites
Bulk Websites With Custom Solution
Bulk Websites With Git Management
Contact us at:
Custom
Custom themes and/or plugins testing and management
$449
/mo
Everything In Optimize Plan +
1 Website
Safe Custom Code Testing
Custom Mode Monitoring
Suitable For Pantheon Sites
Hosting Isn't Managed; Only Website
Custom Plus
For multisites or advanced customization (ecommerce, membership, etc.)
$564
/mo
Everything In Custom Plan +
5 Multisites
Git Management Updates Only
Advanced Custom Code Monitoring
Suitable For Amazon AWS Sites
Hosting Isn't Managed; Only Website
Enterprise
Advanced custom solution for bulk websites, agencies, or businesses
Contact Us
Everything In Custom Plus Plan +
More Than 5 Websites
Bulk Websites With Custom Solution
Bulk Websites With Git Management
Contact us at:
Each Plan Comes With A Magical Surprise...
Manage
Secure
Optimize And Up
Basic Non-Custom Plan Comparison
A detailed list of all services for each plan
(click the blue hyperlink under each service on the left to learn more)
Services
Manage
Secure
Optimize
Basic support entails a 24-48 hour average turnaround time to complete a project task. Response times to customer inquiries fall on average between 1-6 hours sometimes longer depending on queue volume.
Priority support entails a faster turnaround time of around on average 24-48 hours to complete a project task. Respond time to customer inquiries fall on average between 1-3 hours. We also place you first on the queue list.
Basic
Basic
Priority
Leave all the updates to us. We update your core, (WordPress engine), theme, and plugins weekly to keep your site secure and non-buggy.
We update one plugin at a time to make sure it doesn’t cause a domino effect. After the update is complete, we then check the health of your site. If anything looks off we investigate to see if other plugins were the cause of the disturbance.
This guarantees the best safety with the least amount of future headaches.
We put abandoned plugins (plugins no longer supported by the developer) on a pending no-update list and until we find a viable replacement. If we can’t find a replacement, we’ll assess with you the importance of any abandoned plugin to see if it’s necessary to keep or delete.
We never run full updates during peak hours just in case if something goes wrong during the process. Instead, we play it safe and run all updates under non-busy hours where there is minimal traffic.
If you’re looking to upgrade to the Gutenberg WordPress editor, we can ease this transition for you. No need to worry about any incompatibility issues. We’ll resolve them for you if any and make sure the upgrade is as smooth as butter.
All core, theme, and plugin updates, backups, uptime stats, analytics, security, and performance findings are documented on a report we send to you weekly.
It’s important to note we have your back 24/7 around the clock. We keep you abreast on everything that happens behind the scenes. We provide email updates on our progress, problems we encounter, solutions, and completion results.
If your site goes down maybe because of a hosting issue, white screen of death, a defective theme or plugin, or some other crisis, we'll find a fix. Even if it means reaching out to the plugin developer or your hosting company, we got your covered at all angles!
Our system automatically scans your website every one minute to see if it's actively running. If your site is down, we'll know ahead of time and remedy the downtime as soon as possible.
You have the full freedom to choose what gets backed up. Choose between a partial (certain files) or a full backup.
Choose between US or EU storage backup data centers in compliance with GDPR.
With just one, and ONE click only, your website can be restored from an earlier backup. No extra work is needed.
You don’t need to upload a zip backup file to extract its contents or run terminal commands to restore backups. The magic happens with a push of a button!
All backups are stored on Amazon S3 cloud servers, which are secure and reliable. The retention archive period is 90 days, more than other companies.
1x Daily
2x Daily
4x Daily
There is no cap or limit on the number of changes that can be made on your website in any day, week, month, or year. Web edits entail small changes done on your site.
Includes:
This can be changing your logo, colors, text, banners, images, videos, headers, footers, font sizes and types, plugin settings, cloning your pages or posts from existing ones, CSS adjustments, and the like.
We can swap out any existing images, text, or videos and replace them with the ones you provide. We can also resize images so they fit nicely on the page to optimize your page load speed.
Doesn't Include:
Custom websites (e.g. creating a brand new page or post, creating a brand new website, renovating an existing site from scratch without supplied content, etc.), copywriting, developing custom plugins or themes, updating custom code, content creation, or designing new graphics, videos, or text.
We’ll install and configure ANY plugins without ANY limits. Need help integrating an email marketing plugin like mailchimp in WordPress? Or how about a contact form using Ninjaforms plugin to gather customer information?
We can fully assist in not only installing but configuring any plugins to your heart's desire. This type of work alone can save countless hours of frustration and agony.
We sanitize your site at every square inch to make sure it's clean, professional, and marketable. That means fixing ALL broken links or 404 pages (links that no longer have content or pointing to an older domain) to improve SEO rankings. We also fix grammatical errors to preserve content integrity and solidify buyers' trust.
All passwords and usernames are checked for strength. We’ll require the site owner to change any weak passwords because doing so will make it harder for a bot to gain access.
We'll install two factor authentication protection to make it twice as hard for a hacker to sign into your site. With this enabled, you’ll need to enter a code sent to your phone in order to sign in. This is optional but highly recommended!
This adds a third layer of protection making WordPress more secure by hashing or encrypting your authentication details in the users’ cookies. The wp-config.php file contains four authentication keys and four hashing salts in order to protect agains password cookie theft.
An SSL certificate encrypts your connection between the web server and browser to authenticate the server’s identity. This makes your site more secure with the “https” identifier rather than http.
Search engines especially Google will not rank your site unless if you have met this requirement. We’ll help you install an SSL certificate so your website always remains secure with https not http.
Any hacker knows the default WordPress login URL ends in /wp-login.php after your domain name. To limit brute-force attacks, which is where a bot continuously bombards your server with different login combinations, we can change the default URL.
Upon your approval, we can create a custom login URL (e.g. my-url) to make it harder for hackers to find your sign in page.
A firewall acts as your fortification unit to ward off hackers, spammers, and malicious bots from breaching into your site. With our firewall shield you can choose which type of traffic to block. Having a firewall is the most important attribute for security protection!
Worried that your plugin or theme isn’t legit or not from a verified trusted source? Rather than you performing an eyeball sanity check, we’ll make sure your plugins and themes are phony-proof. That is, coming from reputable, credible, and legitimate sources such as wordpress.org.
Any inactive plugin or theme not in use will be assessed and possibly removed depending on the users’ rationale. Ideally, it’s never best to keep these items disabled for a long time. They pose threats and more vulnerabilities to your site given they remain out-of-date under disabled mode. They also consume database space or bloat adversely impacting performance.
To check if any changes have been made to the original files in the WordPress repository, we scan core, plugins, and themes weekly. Doing so, provides ample time to rectify any corrupted files as a result from malware before things get out of hand.
We have an arsenal of bullet-proof defenses to stop and deter brute-force attacks ranging from automated IP blocking, to a robust firewall, to instituting strong passwords, to two-factor authentication, to limiting login attempts, to changing the default login URL to a unique one.
Using our security standards and protocol, we diffuse MySQL threats when a cybercriminal injects malicious code into the database via on opt-in, contact, or any other website form.
There may be at times a lot of fake Googlebots crawling on your website to find vulnerabilities, entry points, or other security frailties. These crawlers are actually cyberterrorists and cannot be trusted.
We block these problematic bots without affecting the good ones so they can properly index your site for SEO purposes.
We constantly have our eyes locked on your website to keep track of the ins and outs. Anything that looks suspicious or malicious will be further reviewed and remediated if needed by our team.
You can sleep with peace and comfort knowing we’re bodyguarding your site and will make proper adjustments if deemed necessary to tighten security
In order to prevent the unintended use and modifications of files by a user with insufficient privileges, we recommend setting up proper file permissions. We can do this for you by designating full or partial permissions to add, modify, or delete files to only trustworthy people you know.
This is another way to disallow attempts made from unauthorized individuals to install corrosive code or unfavorably alter your content without your knowledge.
If traffic from an IP address or several addresses is trying to persistently gain unauthorized access to your site, database, or files, we’ll simply block them from your zone. Our intelligent network blocking system can lock certain pestering countries even before they reach your login or any other page on your site.
We help filter out spammy comments to keep the database light and optimal. Your visitors and search engines will thank you for this!
Every day, we’ll scan your entire website for broken links or ones that lead to sketchy or unsafe websites. You’ll be notified of our findings where you can tell us which links you want to correct and update.
With our DNS scanning service, we notify you of any DNS changes that happened, especially if your website goes down as a result
Every time you update, publish, and even delete a page/post, your database can get clogged up overtime. By default, WordPress doesn’t completely remove a page or post when you delete it. It stores the files in a trash bin with restore points. Overtime, if left untreated, your database will be clogged adversely affecting page load speed.
With our daily cleanup service, you never need to constantly monitor your database usage. We’ll keep the database lightweight so your site runs in tip top speeds!
Malware removal services on average costs anywhere between $300-$500 depending on the severity and survival period. The longer it lingers on your site the more damage is done.
Our team is highly trained to clean out your infected website so that everything operates smoothly and quickly without leaving any traces of malware.
Enabling browser cache makes your site load much quicker since it saves a copy of your entire website in the user's browser. When the visitor lands on your site again, instead of calling the database to retrieve all the content for your page, it leverages the cached files saved in the user's browser. This shortcut saves tremendous time and resources.
We handle all caching for your site including static and dynamic. That way, the right content gets cached and served correctly instead of showing out-of-date information.
Using large image sizes without a useful purpose (unless you're a photographer) is wasteful. f you’re uploading a 3840 x 2160 image in a small section on your blog that only requires a size of 1200 x 628, performance will take a huge hit. You’ll also be wasting disk space on your server since larger sized images take more space than smaller ones.
Not only can we resize your current uploaded images without having to start all over again, but we also compress them without losing out on quality. We use lossless compression because it’s a happy medium – you get smaller image file sizes to improve performance while retaining image clarity and sharpness.
If you use YouTube, Vimeo, or some other alternative to embed videos, we can also tweak the embeddable code to optimize loading time. We can also compress videos to a smaller size without sacrificing too much quality if you prefer to directly save them onto your server's database.
Just like compression, lazy loading is another useful trick to speed up the web page. If you have a bunch of images and videos, what lazy loading will do is slightly delay the loading of these assets until they are called upon by the visitor.
Lazy loading will definitely save a lot of bandwidth and boost your speeds exponentially across your entire site because bandwidth is only triggered upon an action (e.g. playing a video, landing on an image).
Our knowledge technicians can get this ready for you in no time.
An CDN allows your website to be served across multiple geographical connection points. Think of an CDN as a facilitator. The basic premise of an CDN is obtain a copy of your website and store them on servers across the world.
When someone lands on your site, the CDN delivers the content from the server within the closest proximity to this person. Thus your loading times greatly decrease and your visitors and Google will love you more because of that!
Cloudflare is one of the best free CDNs to utilize. However, there are a lot of technical options to get started and you can easily get lost in the details. We offer full CDN setup support with much comfort and ease!
We dig into the nitty and gritty and make all your pages mobile-friendly across all devices (tablet, mobile, and laptop) and all browsers. Mobile-friendly pages are a must to get better ranking on search engines. It also helps with conversions and less bounce rates.
Minify basically cuts out extra characters in the CSS or Javascript source code. For example, when developers write code for your plugins and themes, they write it in a way that’s readable. They will include comments, extra spaces, and line breaks for ease of readability.
When we minify the code, the architecture becomes more condensed with no extra spaces or line breaks. Thus, your browser is able to read the website quicker resulting into better speeds.
Expires headers tells the browser whether it should fetch the resource (e.g. image) from the server or the browser’s cache. By adding these expires, resource load quicker via the browser as opposed to fetching them from the server. This in turn, significantly enhances site performance.
Additionally, with any Javascript code, we move these types of script to the footer because they typically take much longer to load. That way, heavy tasks are deferred at the end rather than clogging the load time from the get-go.
Combining CSS and Javascript is the simple act of reducing the number of individual files that run on the website. When we combine them into a single file there are fewer requests. Less requests equals less resources to load, which equals faster time to deliver content to the end user.
Our team inlines any important CSS in the head tag of the site’s HTML. We won’t inline all CSS because that would slow down speed. Any non-critical CSS is not inlined so it can be loaded last after the page is generated.
When we minimize render-blocking resources, we’re essentially prioritizing them to only keep the crucial ones sitting at the top. The remaining unnecessary portions are strategically placed usually on the bottom of the page. This makes the most important aspects of the site, which is content, load faster.
We enable Gzip compression to compress your the entire code of your website (HTML, CSS, and Javascript) making the page smaller. Because the web page file size is smaller with Gzip compression, content will be downloaded faster thus improving page speed.
We first test core, theme, and plugin updates on a staging site not your main production site. A staging site is a testing site which mirrors your main site. The testing website is on a private URL non-accessible to the public. Once we audit and double check your testing site to make sure no issues exist, we can then push those updates to your main site.
The advantage is if any updates break your site it would only impact the testing one. Your main website will remain intact, error-free since those updates were first done on the staging site.
Sometimes the company hosting your website has constrained resources, poor server setup, or too many people on one server sharing each other’s resources. Such a scenario can impose ramifications on your overall site speed.
You can make all the modifications you want at the front end, but if your back end server host is impaired, your site will always load slow.
If you happen to be on a “crippled” host, we can help you with the migration to a better, faster, and efficient managed hosting solution for free.
CSS and Javascript leave a cosmetic “filler” at the end of the URL which starts with a ? as in: example.com/style.css?ver=4.7. This just states the version of the file, but some proxy caching servers or CDN don’t cache query strings.
So in order to improve our caching, we actually remove them. Improved caching translates to increase speeds.
Support And Documentation
Frequently Asked Questions
General Questions
General Questions
- All
- wp-smush
- wp-rocket
- ithemes
- free-plugins
- hosting
Yes they do.
Our Secure plan comes with the iThemes Pro plugin for free.
Our Optimize plan comes with the iThemes Pro, WP Rocket, and WP Smush Pro plugins for free.
All three plugins gives you access to pro features so long as you don't cancel these plans with us.
Your total annual savings for all three plugins amounts to $201.
That's no problem at all!
All our plans except for the Custom Plus and Enterprise handles only 1 website. This means you would need to purchase another plan for each individual website you own.
For example. If you have website A and B and want the Optimize plan for both, you would need to purchase this plan twice; one for website A and the other for website B.
If you need us to manage 5 websites, it would be more economical to just purchase the Custom Plus plan or Enterprise if more than 5 websites.
Canceling your subscription to wptechcare means we can no longer render you this must needed web management service. Since we’re partners with the developers of iThemes, WP Rocket, and WP Smush, canceling our services would deactivate access to all Pro features of these plugins assuming you're on the Secure Plan and up.
You can still continue to use the free version of any of these plugins. However, you won’t be able to fully take advanteage of site security protection and speed optimization without a Pro license.
Right now, hosting is on reserve mode, meaning currently, it's not being offered in any of our plans.
Once we have the resources, we'll offer it as a bonus to complement our services.
Although at the current moment, we don't offer managed hosting, we can still help with the transition by introducing you to our recommended vendors.
These host providers have a long track record of offering 24/7 support, fast speeds, and stability at reasonable prices.
All our recommended hosts provide free migrations. Just tell us exactly what you are looking for (small budget, fast speed, etc.) and we’ll pass you on to the best provider that satisfies your needs.
Once you sign up with the new host, they will take full control over the migration process. However, we do step in as the middle man to ensure a smooth transition without any interruptions.
As soon as you are ready to rock and roll on the new host and sign up to our Optimize Plan, we’ll take charge from here on out to optimize the entire hosting environment.
No. All hosting companies are compatible with our services. We welcome all!
With that said, we know each use case is unique requiring different resources and budget for different needs. If you happen to be on shared hosting or a slow hosting plan, please bear in mind, we may not achieve desirable speed goals even if you're on our Optimize plan.
Hosting is one of the most important influencers of site speed. However, if you fall in this picture, don't worry. There's a solution to every problem.
We can help you migrate to a faster hosting channel to get the best out of our performance services by introducing you to our recommended vendors.
These host providers have a long track record of offering 24/7 support, fast speeds, and stability at reasonable prices.
All of them provide free migrations. Just tell us exactly what you are looking for (small budget, fast speed, etc.) and we’ll pass you on to the best provider that satisfies your needs.
Once you sign up with the new host, they will take full control over the migration process. However, we do step in as the middle man to ensure a smooth transition without any interruptions.
Nope!
You can continue to host your website with your existing provider and take advantage of our plans.
And we offer a helping hand if you happen to dislike your current host or looking for ways to optimize your performance. We can assist with the migration and put you in touch with our recommended providers. These host providers have a long track record of offering 24/7 support, fast speeds, and stability at reasonable prices.
All of them provide free migrations. Just tell us exactly what you are looking for (small budget, fast speed, etc.) and we’ll pass you on to the best provider that satisfies your needs.
Once you sign up with the new host, they will take full control over the migration process. However, we do step in as the middle man to ensure a smooth transition without any interruptions.
To avoid as little downtime and issues as possible, we prefer that you solely work with our team. When there is too many chefs in the kitchen, things can get rowdy.
If your developer is making changes it might conflict with our work productivity and get in the way of things. It's always best to choose one partner to fully manage your site rather than having a mix of "ice cream flavors".
If you still prefer to keep your developer in conjunction with our services, to avoid any overlaps or obstructions, WordPress user roles must be managed properly. We ask in all kindness whenever we're working on your site to either temporarily turn off or limit your developer's WordPress user role and vice versa.
Doing so will allow only one person from either side of the coin to work on your website without clashing heads with another user.
Support Questions
- All
- basic
- priority
- 24/7-support
- queue
Priority support is only offered on our Optimize + plans. It includes a faster turnaround time than basic within 24 hours or less. You come first on the queue list. Response times to customer inquiries are between 1-3 hours on average.
With basic support, the turnaround time is around 24-48 hours to complete a task. Response times to customer inquires range between 1-6 hours, sometimes longer depending on queue. Basic support is included in our Manage and Secure plans.
All our support is handled through email. We work around the clock and globe 24/7 to prioritize your experience so we can deliver our work and answer your questions in a reasonable time frame (typically between 24-48 hours).
Email support is also a big plus in terms of organization, documentation, record keeping. It’s one of the most efficient channels for reducing back and forths and keeping all communication consolidated in a “bubble”. That way, nothing gets lost or falls inside the cracks.
Once you pick a plan, we’ll provide private login credentials to access your account. Once you’re logged in, there’ll be instructions and a support form. All requests will be made using this form, which is only accessible when you’re logged in after you paid for a plan.
Our global balanced team is a huge plus on how we can fulfill our promise to provide 24/7 support. The majority of us are located in the United States but we also have a small team scattered across different international countries in Europe, Asia, and South America.
This is the main reason why you should hire us over a solopreneur, freelancer, fiverr, “one handed” developer. We’ll get the job done right even when you’re sleeping without leaving you in bewilderment or becoming unavailable, especially when you need us the most!
It doesn’t matter if your website goes down at 12 p.m. or 12 a.m. Someone on our richly dense team from different regions of the world will be notified in one minute and your site will be up and running in no time.
This depends on the nature of the request and what plan you’re on.
Under basic support which falls on the Manage and Secure Plans, typically we’ll respond between 1-6 hours letting you know your case has been opened pending further investigation.
Under priority support (Optimize plan and up), our average response times fall between 1-3 hours.
This depends on the complexity of the issue and request as well as what type of plan you’re on.
Under the basic support (Manage and Secure Plans), it generally takes 24-48 hours to resolve your ticket and provide updates.
Under the priority support (Optimize Plan and up) it takes on average 24 hours or less. We put you on the top of the queue as you come first.
If the issue or changes are complex and we need more time than 48 hours to investigate, we’ll keep you in the loop. We stand by proactive communication and we certainly won’t keep you waiting long without an update.
ueTechnically, you can, but why would you do that?
Your site will always change, especially when you grow. Newer content. Newer plugins. More updates. Technology is so dynamic that it’s changing by the month. Things become obsolete very quickly and as your business grows so will your team.
Plus, if you want to go that route, you’ll have to constantly stay up-to-date with new changes. If there is a new feature that gets launched – maybe a new setting within your CDN or caching tool – you’ll have to learn and understand how it makes your site better without breaking your existing setup.
That’s why purchasing a one time service and calling it a day will not be advantageous and sustainable for your business in the long term.
And as your site grows, it will continue to slow down, unless if someone like wptechcare constantly manages it. We not only perform management services, but adjust speed settings for new changes alongside testing and implementing new features.
Secure, Optimization, And Custom Questions
Security And Performance Questions
- All
- malware
- security
- hacked
- speed
Yes. We can remove malware without you having to spend majestic dollars!
This service falls under the Optimize Plan.
Assuming you’re on the Secure plan and up, we take multiple backups per day and all backups are archived for 90 days. We double plan for the unexpected because we understand disturbances may arise given how the Internet will never be 100 percent safe.
Typically, the longer a hacker has access to your site the more damage can be done. This is one of the main reasons why our backup retention period is longer than most companies.
The good news is coupled with our extensive sanitization procedures, we can restore your website within 24 hours as if the hack never took place. This type of service just like malware removal is only offered on the Optimize plan.
We have various automated cron jobs that ping your website every minute per day to check the status health. It’s a simple “knock on the door” approach to make sure there aren’t any downtime issues. If the website is down or produces a 400 error, we’ll step in to remedy the problem immediately!
We also run daily malware scans to monitor any unnatural activity.
Data security and privacy are taken very seriously at wptechcare. We will never sell your information to third parties nor do we collect any payment details. Stripe is our merchant that collects your payment information. They're one of the most trusted and reliable payment processors with roughly $450M in revenue (2019).
We use https://1ty.me/ to send your login credentials or any other piece of sensitive information. This tool will then generate a one time encrypted link which you can safely send to us via email without any interception from an attacker.
Once we visit the link, you sensitive information will be displayed only to us. The link and information is then automatically destroyed and cannot be retrieved again unless a new link is generated.
All our web traffic and any information submitted by you on our website is also encrypted with a Secure Socket Layer (SSL) certificate. This keeps the information private and secure between us and us only!
We also use VPNs to encrypt our browsing activity when we log into your website to perform any work.
On a final note, our team is OCD when it comes to two factor authentication. We have this set up on our website to add an extra layer of protection and really safeguard the data we collect from you from cyber theft.
With this enabled, a one time code is sent to our mobile devices. This code is required to login. Even if a hacker obtains our login credentials, without physical access to our phones, it would be virtually impossible to sign in.
Our ideal goal is to get your site loading as fast as possible. Of course, everyone wants loading speeds to be under one second. But we don’t like to make this kind of bold statement or overpromise and under delivery. That’s not our mantra! The reality is that every website and setup is different.
For example, the more plugins you have the more it will impact loading time. Likewise, if you’re on a crappy shared hosting environment, your web servers will not have the horsepower to load pages quickly.
The fact of the matter is most of the sites we manage typically fall under two seconds. But this might not necessarily be the case for you as mentioned before depending on the complexity of your setup.
If you keep a good balance between plugin overloads and underloads, utilize all our services contained in this plan, and have reliable hosting (e.g. Siteground, Kinsta, etc.) hitting that under two seconds milestone should be achievable!
Most of our services to make your website fast falls under two main plugins: WP Rocket and WP Smush Pro. These two tools are powerful to enhance your web performance.
We have years of trial and error experience and we wouldn't be using these plugins if they failed to produce positive results!
Once we fully configure these plugins optimally, the other half or so of our services entail doing a full manual audit of your site. This allows us to create a roadmap on how to fully get us to that under two seconds loading time goal!
One thing to note is if you're on a sluggish shared hosting environment, it may be extremely difficult to make your site fast despite our performance modifications. It's always best to choose a fast hosting company preferably on a dedicated server.
Lastly, since customer satisfaction is our number one priority, we ensure your site stays fast forever not just during the initial optimization phase.
Advanced And Custom Questions
- All
- woocommerce
- multisites
- membership
- staging
- seo
- custom
We sure do!
This falls under the Optimize plan and up. We can set up the “skeleton” of your Woocommerce site including configuring any settings you like. We can also install and configure any Woocommerce related plugins to extend functionality to your store.
For example, you might need an abandoned carts plugin to automatically send emails to customers on the checkout page who haven’t placed an order yet. We can help set up that plugin for you.
Once all your desired Woocommerce settings are configured to your liking, we then manage it on a constant basis.
Since we aren’t a design web agency, we don’t offer copywriting services nor can we physically design your web or store layout. All images, text, videos, pages, and posts must be designed and created by either you or your developer.
All we do is help manage these media assets for you so if you need a picture to be replaced, we can make this happen. We can also update your logos, banners, text, video, header, and footer elements as well as fix any typos.
Yes!
This will fall under the Custom Plus plan assuming 5 or less multisites. Anything more will require the Enterprise plan.
Send us an email at [email protected] so we can make sure we pair you with the right plan based on your scenario.
We cater to all different sizes. That means we can manage your membership, ecommerce, WordPress, multisites, and even staging sites.
We have extensive hands on experience with most of the high popular membership plugins such as MemberPress, MemberMouse, LearnDash, Ultimate Membership Pro, Paid Membership Pro, Restrict Content Pro, and s2Member.
Setting up and configuring a membership site is just the tip of the iceberg. We also make sure the backend is secure and functioning without any database errors.
Leave all the hardship to us when setting up or managing your membership website while you make sales.
Yes we do. We can test updates on a staging site first before rolling them out on your live site.
The advantage to this setup is if any updates break your site it would only impact the staging one. Your main website will remain intact, error-free since those updates were first done on the staging site.
Staging sites support is only available on the Optimize Plan and above.
Our primary specialty is handling the tech side of WordPress. We aren’t SEO wizards. It’s always best to hire a full time SEO agency since it’s a long term journey that needs careful attention and constant updates.
However, we can provide some basic SEO assistance like adding or updating your metadata, tags, titles, alt descriptions, and posts. We can’t just do the actual research.
This basic service will require you to be on the Protect plan and up.
The main primary difference is that the Custom Plus supports 5 multisites as opposed to 1 for the Custom plan.
The Custom plan is for customized themes and plugins unrelated to your specific type of business. The Custom Plus plan is for customized themes and plugins specifically tailored to your business only. This assumes no existing theme or plugins exist, thus requiring advanced functionality due to the uniqueness of your website.
Lastly, the Custom plan is perfect for Pantheon sites whereas the Custom Plus plan is made for Amazon AWS hosted sites where the setup is more intense than its counterpart.
If you need a custom developed project which requires more work than the typical maintenance care, we are happy to assist.
Our starting hourly rate is $225. This will depend on the scope, timeline, requirements, and technicalities of the overall project. Feel free to reach out to us with all the details of your project so we can provide an estimate.
As soon as you’re ready to rock and roll, we’ll commence on building your customized project as you desire.
Update, Management, Backups, And Emergency Questions
Update And Management Questions
- All
- updates
- web-edits
- plugin-support
- broken-links
All updates are available on your dashboard via a red notification on the top left.
By clicking on that notification, WordPress will show you three main sections: core, plugins, and themes. You can then click on the update button to proceed.
However, we highly caution you to first take a backup, test all updates on a staging/testing site (not on your main production), and manually check all your pages/posts to ensure nothing went wrong. Sometimes updates can break part or all your website.
That’s why to save you the stress and hassle of having to perform all these exhaustive tasks, you can outsource this type of work to us for a very small monthly fee. The last thing you want if an update goes sideways is your visitor to see an out of place image or large extra spaces in between sections or your margins completely cutoff on mobile devices.
There are several important reasons why you MUST ALWAYS keep your website up-to-date.
- Security – to prevent hacks and malware, an updated site ensures any past vulnerabilities are patched up in the new update.
- Performance – some updates come in the form of making your site faster than it was before. By being a proactive updater, your web engine runs better, smoother, and lighter.
- Fix bugs – some developers write messy or below-the-par code, which inherently comes with bugs. This can cause a functional or physical distortion. Maybe the bugs makes your pictures disappear or you cannot accept payment from customers. Whatever the case, having the most updated version of all your core, themes, and plugins reduces the likelihood of a buggy website.
- New features – another benefit of updates is you get access to new features. These features can be a new design user interface, easier options to choose from, or advancements in web architecture. Whatever the new features entail, it’s no brainer why you should take advantage of it to stay ahead of the competition.
It’s more tactical if we run updates weekly. Sometimes updates are released with bugs. With a less update frequency, the developer will have enough time to fix the problem and launch a new version before our next update cycle.
Secondly, in order to run updates during non-peak hours with low traffic, it’s only feasible to update your site weekly on the weekends.
Lastly, having a weekly update frequency allows us to combine multiple updates on one go. That makes it easier for us to review the website in one shot after all updates are complete as well as pinpoint any discrepancies between the old and new version. From there, we can better manage troubleshooting if the new updates were “toxic”.
Example #1
Included:
You want us to update a picture on your page and you supply us with the image and instructions to go about with this change.
Not Included:
You want us to either create a brand new image from scratch using graphic design software or find one from the Internet.
Example #2
Included:
Add a new product with the applicable description and title provided you supply us with all the related content including images, text, video, etc.
Not Included:
Creating a shop page from scratch without any provided content or customizing the cart page and the like.
Example #3:
Included:
Installing and configuring a plugin like a contact form tool that will be used to collect user information.
Not Included:
Developing a custom plugin or adding more life to an existing plugin with custom tweaks.
Example #4:
Included:
Editing your home page with the information you sent us.
Not Included:
Creating your home page from scratch without any content provided.
It doesn’t. It only covers basic small changes like updating your content with the information you give us.
We can create a page/post so long as it’s being duplicated from an existing one and swap out the images, text, or video with the desired content.
We can’t create a new digital graphics or design a new website or page. We aren’t a design or graphics agency. However, we can update your content such as resizing or reformatting margins or images as well as optimizing anything you send us.
All web edits are done based on your instructions and what you supply to us.
Yes; we certainly can!
We can install and configure any number of plugins for you. If you need help integrating an email marketing tool like mailchimp or mailpoet, you can use us for that. Or how about a page builder like elementor or a contact form like ninjaforms? We can definitely be of assistance!
Unlimited plugin installations and configurations is literally a dream come true!
This task falls under the Secure Plan and up.
Our definition of fully managing your website means we take care of all IT related issues from start to finish. If any update or configuration causes a breakage, errors, or other disorientations, we diligently follow up with the developer of that problematic plugin or them to find a solution.
If your website goes down because of a problem in your hosting company’s server, we reach out to them for a fix. No need for you to waste time in this endeavor. We take the hit, even if it means waiting one hour for a response.
We also take care of all the back and forth communication between us and your host because to you this isn’t value-added time.
Just like when a baby cries in the middle of the night, we as “web babysitters” are the first responders to shut that baby up!
Yes! That’s offered on our Secure Plan and up. We’ll take care of fixing these cosmetic and important imperfections. No one wants to land on a page that isn’t active or has no content nor do they like grammatical errors.
This can hurt conversions and SEO, which is why we take the necessary time to remediate this “dent” for you. Backups And Emergency
Backups And Emergency Questions
- All
- uptime-monitoring
- emergency-support
- backups
Through the use of various tools, we automatically ping your website every minute to ensure there’s a “pulse”. If any errors come back, we know the site can be down or experiencing high latency.
We then dive in to troubleshoot and repair any sort of downtime or malfunctions!
Every issue no matter how small or big is taken very seriously. We proactively follow up with fast communication always keeping you in the loop of our progress and updates.
We explain in detail the issue at hand, how we plan on resolving it, and what the outcome was. We closely watch your web activity to make sure everything looks nice and tidy! If an emergency event happens, we step in to find a fast resolution minimizing downtime, performance constraints, and loss of traffic.
Moreover, we handle your site with care with our daily full cloud backups. That way, if you need the site to be restored ASAP because you can’t afford to lose traffic or sales at a given time period, we got your a*s covered!
We can restore your site to an earlier time period before the event of the crisis and then work on finding a permanent solution during the interim.
Although constantly updating your website is important to avoid catastrophes down the road, they’re never guaranteed to be error-free. You may get in the habit of just clicking the update button to remove the red notification in your WordPress dashboard without dotting all your i’s and crossing your t’s.
If one of your plugin updates is nasty with another plugin, a breakage is bound to happen. And if you don’t have time to thoroughly check your entire site after an update is complete, how will you know 100 percent it’s bug free?
That’s why when you have a 24/7 emergency support team, nothing will fall in the cracks and stay remain there until it’s too late.
Emergencies are never planned and you should never assume that by clicking on the update button all your problems will be solved. It may be just the complete opposite adding gasoline to the fire. There is a systematic step-by-step procedure that must be followed to lessen the chances of failure.
We have more 10 years of combined experience in WordPress and Woocommerce. This is what we do day in and day out. It’s our forte! The chances of something breaking is low when you allow us to fully manage and update your site 24/7.
We’ll not only be there when your website falls apart, but we’ll guarantee you get all the latest and greatest security, speed, and feature-rich patches.
It depends on the nature of the problem. If the issue is plugin related, then no. We reach out to the developer to find a fix.
If we deem your white screen of death or the downtime is caused by your host, then we follow up with them to see what’s going on.
An important key note to consider: you DON’T need to worry about calling or sending an email to your host. We’ll be in constant communication with them to arrive at a remedy while you can focus on more important activities like bringing in more clients to your business.
All our plans include backups archived for 90 days, longer than most companies.
Just send us an email at [email protected] and let us know the date of the backup you want restored.
We’ll then restore that backup for you.
Without any backups you are in for BIG trouble. Think of it like this. If you don’t have a spare tire in your car, what happens if you get a flat tire?
Same concept for uncertainties surrounding the web world.
What if someone breaks into your site, wreaks havoc, destroys your data, and installs malware? What if your plugin updates are buggy and break your site? What if your server crashes? What if you accidentally delete content you didn’t think was important or necessary and later changed your mind?
What if you accidentally make a mistake and install a custom piece of code either for CSS, HTML or Javascript and it destroys the overall appearance and functionality of your website?
Without a fail switch option or that “spare tire”, how will you get to your end destination point? You would need to spend a prodigious amount of time and money fixing these types of problems which could have easily be circumvented in less than 5 minutes with a backup solution.
We have preset time and day values to run a backup daily during optimal hours. We don’t run backups during high traffic time because it can disturb the overall performance.
Everything gets backed up on our Amazon S3 secure servers. Even if your host takes daily backups, it doesn’t hurt to have two backup zones because what if your host’s server crashes?
Diversifying your risk through redundancy on two different platforms can only benefit not hurt your business. If one platform goes under water, you still have another wing to fly your “plane”.
It’s always best to have different backup options rather than solely trusting your entire website in the hands of one person.